Man with Van Manor Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Manor Park provides removal and related services. By booking or using our services, the customer agrees to be bound by these Terms and Conditions. Customers are advised to read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means the provider of the man and van removal services trading under the name Man with Van Manor Park.
Customer means the individual, business, or organisation that requests or uses the services of the Company.
Services means all removal, transport, loading, unloading, packing assistance, and any related services provided by the Company.
Vehicle means any van or other vehicle used by the Company to provide the Services.
Items means all goods, furniture, boxes, belongings, and property handled or transported by the Company in the course of providing the Services.
Service Area means the locations in which the Company routinely operates and offers man and van services, including but not limited to Manor Park and surrounding areas.
2. Scope of Services
The Company provides man and van removal services for domestic and commercial customers, including collection, transportation, and delivery of Items, and may offer loading and unloading assistance as agreed at the time of booking.
The Company will carry out the Services with reasonable care and skill, consistent with industry standards for small removal and man and van operations.
The exact scope of each job, including the number of personnel, size of Vehicle, estimated duration, and any additional services, will be agreed with the Customer during the booking process and confirmed in the booking confirmation.
3. Booking Process
All bookings must be made directly with the Company. The Customer is responsible for providing accurate information about the nature of the move, including addresses, access details, parking arrangements, floor levels, presence of lifts, approximate volume of Items, and any heavy, fragile, or unusual Items.
The Company may provide a quotation based on the information supplied by the Customer. Quotations are usually provided as either a fixed price for the described job or an hourly rate with a minimum booking period. Quotations are valid for a limited time, as stated at the time of issue, and may be subject to change if the scope of work changes.
A booking is not considered confirmed until the Customer has accepted the quotation and, where required, paid any specified deposit or provided the required payment details. The Company reserves the right to refuse or decline a booking at its discretion.
The Customer must notify the Company of any changes to the booking details as soon as possible. Changes may result in adjustments to pricing, timings, or the level of service provided.
4. Access, Parking and Customer Responsibilities
The Customer is responsible for ensuring adequate access for the Vehicle at both collection and delivery addresses, including any additional stops agreed in advance. This includes ensuring that driveways, entrances, lifts, stairwells, and corridors are clear and safe for carrying Items.
The Customer is responsible for arranging suitable parking for the Vehicle, including obtaining any necessary permits, visitor passes, or authorisations. Any parking fees, fines, penalties, or enforcement charges arising from inadequate parking arrangements or legal restrictions may be charged to the Customer.
The Customer must ensure that Items are properly packed, protected, and ready to be moved unless packing services have been specifically agreed. The Company reserves the right to refuse to transport any Item that it considers unsafe, inadequately packed, illegal, or likely to cause damage to the Vehicle, personnel, or other Items.
The Customer or an authorised representative must be present at the collection and delivery locations to supervise the move, provide access, give instructions, and check Items. If no one is present, the Company may at its discretion either wait and charge for waiting time, or cancel the job and charge a cancellation fee.
5. Pricing and Payments
Prices are generally based on the information provided by the Customer at the time of booking and may be calculated according to an hourly rate, a fixed fee, or a combination of both. Additional charges may apply for long distances, additional stops, waiting time, late changes, or work outside standard operating hours.
The Company will advise the Customer of the applicable rates and any minimum charges when the booking is made. If the actual work differs from the description provided at the time of booking, the Company reserves the right to adjust the final price accordingly.
Unless otherwise agreed, payment is due on completion of the Services on the same day. The Company may at its discretion require a deposit or full prepayment before the start of the job, particularly for larger or longer-distance moves.
The Company accepts payment by the methods communicated at the time of booking. The Customer agrees to pay all amounts due promptly. Failure to pay may result in the Company exercising a lien over the Items until full payment has been received.
Where Services are provided on an hourly basis, the charging period normally starts when the Vehicle and team arrive at the agreed collection address and ends when unloading is completed at the final delivery address. Travel time to and from the depot, as well as any additional time due to waiting, delays caused by the Customer, or unforeseen access issues, may be chargeable as outlined at booking.
6. Cancellations and Changes
The Customer may cancel or amend a booking by giving the Company reasonable notice. Any cancellation must be communicated directly to the Company using the same communication channels used for the booking or as otherwise advised by the Company.
If the Customer cancels a booking within a specified period before the scheduled start time, a cancellation charge may apply. The applicable notice period and cancellation fees will be explained at the time of booking. Late cancellations, last-minute postponements, or when the Company has already dispatched the Vehicle, may incur a higher charge or up to the full quoted price.
If the Customer is not present at the agreed time and place, or if access is not available, or if the job cannot be carried out due to circumstances within the Customer’s control, this may be treated as a cancellation and charged accordingly.
The Company reserves the right to cancel or reschedule a booking due to reasons beyond its control, including but not limited to severe weather, road closures, Vehicle breakdown, staff illness, or safety concerns. In such cases the Company will use reasonable efforts to notify the Customer as soon as possible and, where feasible, offer an alternative time. The Company will not be liable for any indirect losses arising from such cancellations.
7. Customer Property and Packing
Unless packing services are specifically included, the Customer is responsible for packing all Items securely and appropriately to withstand handling and transportation. Fragile Items such as glass, electronics, artworks, or antiques must be carefully wrapped and clearly labelled.
The Company is not responsible for damage caused by inadequate or improper packing carried out by the Customer. The Customer is advised to remove or secure any loose parts, shelves, or fixtures from furniture and appliances before the move.
The Customer should ensure that all valuables, important documents, cash, jewellery, and irreplaceable Items are kept with them and not included in the general load. The Company accepts no responsibility for loss of or damage to such Items if they are not declared and specifically agreed for carriage.
8. Excluded and Restricted Items
The Company does not carry hazardous materials, illegal goods, weapons, explosives, flammable liquids, gases, toxic substances, live animals, or any Items prohibited by law or that may pose a health and safety risk. The Customer must not include such Items in any load.
The Company may refuse to move any Item that due to its size, weight, condition, or nature cannot be safely carried or loaded, or would require special equipment that has not been arranged in advance. Heavy or specialist Items must be disclosed at booking so that appropriate arrangements can be made.
9. Liability and Limits
The Company will take reasonable care when handling, loading, transporting, and unloading Items. However, the Company’s liability is subject to the limitations set out in this section.
The Company will not be liable for any loss, damage, or delay caused by circumstances beyond its reasonable control, including but not limited to adverse weather, traffic congestion, road closures, accidents, acts of third parties, or delays caused by the Customer.
The Company’s liability for loss of or damage to Items, where such loss or damage is proven to result from the Company’s negligence, shall be limited to a reasonable cost of repair or replacement, subject to an overall cap that may be specified in the booking confirmation or otherwise communicated to the Customer. The Customer is encouraged to maintain their own insurance for valuable Items.
The Company will not be liable for consequential or indirect losses, including loss of profit, loss of opportunity, emotional distress, or any additional costs arising from delays, missed appointments, or rescheduled work.
The Company is not liable for damage to Items where packaging was inadequate, where Items were already damaged, or where the Customer or a third party assisted with loading or unloading against the Company’s advice. The Company is also not responsible for normal wear and tear, minor scuffs, or superficial marks that may occur in the course of a move.
Any claim for loss or damage must be reported to the Company in writing within a reasonable time after completion of the Services. The Customer must provide evidence, including photographs and a clear description of the loss or damage, and cooperate with any investigation.
10. Damage to Property
The Company will take reasonable care to avoid damage to property, including walls, floors, doors, and fixtures at collection and delivery addresses. However, the Customer is responsible for protecting floors, carpets, and delicate surfaces with coverings where necessary.
The Company’s liability for damage to premises is limited to direct physical damage caused by negligence of its staff while carrying out the Services. The Company will not be responsible for any pre-existing damage or for wear and tear resulting from normal movement of large Items through confined spaces.
Where the Customer requests that Items be moved in a way that is not recommended by the Company, such as forcing large furniture through tight spaces, the Company may ask the Customer to sign a disclaimer. In such circumstances, the Company accepts no liability for resulting damage.
11. Waste, Disposal and Environmental Regulations
The Company operates in accordance with relevant waste and environmental regulations. The Company is not a general waste carrier and will not remove or transport domestic refuse, construction rubble, hazardous waste, or any materials that require specialist disposal unless this has been explicitly agreed and the Company holds the appropriate authorisations.
Where the Company agrees to remove unwanted Items for disposal, the Customer confirms that they have the right to dispose of those Items. Any disposal charges, recycling fees, or local authority costs will be passed on to the Customer, as communicated before the work is carried out.
The Customer must not ask the Company to dispose of Items illegally, including dumping or fly-tipping. The Company reserves the right to refuse any request that is not compliant with waste and environmental regulations.
12. Delays and Waiting Time
While the Company aims to attend at the agreed time, arrival times are estimates and may be affected by traffic, previous jobs, and other unforeseen factors. The Company will make reasonable efforts to notify the Customer of any significant delays.
If delays occur at collection or delivery addresses due to matters within the Customer’s control, including lack of access, waiting for keys, incomplete packing, or absence of an authorised person, the Company may charge for waiting time at the agreed hourly rate or a stated waiting fee.
13. Insurance
The Company maintains appropriate insurance cover for its Vehicles and public liability in line with its operations as a man and van removal provider. This may not cover all types of loss or all Items carried.
The Customer is strongly advised to arrange their own contents or transit insurance, particularly for high-value or fragile Items, as the Company’s liability is limited as set out in these Terms and Conditions.
14. Complaints
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be reviewed and, where appropriate, rectified.
Complaints should be submitted in writing with a clear description of the issue, the date of service, and any supporting evidence. The Company will investigate and respond within a reasonable timeframe.
15. Personal Data
The Company may collect and use personal data provided by the Customer for the purpose of administering bookings, providing Services, processing payments, and managing customer relations.
The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the Services, process payments, comply with legal obligations, or with the Customer’s consent.
16. Variation of Terms
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date it is made available. The Terms and Conditions applicable to a particular booking are those in effect on the date the booking is confirmed.
17. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
