Man with Van Manor Park Privacy Policy
This Privacy Policy explains how Man with Van Manor Park collects, uses, stores and protects personal data when providing moving and transport services. It applies to all Man with Van Manor Park customers and enquirers in the Manor Park area, as well as to anyone who interacts with us in relation to our services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data processing activities and your rights.
Data Controller
The data controller is the Man with Van Manor Park business entity that determines the purposes and means of processing your personal data. This entity is responsible for ensuring that your data is processed in accordance with applicable data protection laws.
Personal Data We Collect
We only collect personal data that is necessary for the provision of our services and for the operation of our business. The types of personal data we may collect include:
Identification and contact details such as your name, address, postcode, and contact preferences.
Communication data such as the content of your messages and the time and date of your communications with us.
Service-related information such as collection and delivery addresses, property access details, parking information, descriptions of items to be moved, photographs of items or access points when voluntarily provided, and any special instructions relevant to the move.
Booking and transaction information such as service dates, service type, pricing, invoices, payment status, and records of previous moves carried out for you.
Technical data such as basic device and browser information, and general usage data relating to visits to our website or online pages, to the extent this is collected through standard web technologies.
We do not intentionally collect special category personal data, such as health information, unless it is strictly necessary and you have voluntarily provided it, for example to inform us of mobility needs affecting access. In such cases we will treat this information with additional care.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services.
This may occur when you submit information through an online form, speak to us by telephone, communicate via messaging services, or interact with us in person.
We may also receive personal data indirectly when another person books a service on your behalf and provides your details as the contact or service recipient. In such cases, we rely on that person having your permission to share your data with us.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a valid legal basis. For each purpose below, we identify the lawful basis we rely on.
Providing quotes and responding to enquiries. We process your contact and service-related information to answer your questions, assess your requirements and prepare a quote. The lawful basis is taking steps at your request prior to entering into a contract.
Providing moving and transport services. We use your personal data to manage bookings, carry out collections and deliveries, and communicate with you before, during and after the move. The lawful basis is performance of a contract.
Customer service and dispute resolution. We may use your data to manage complaints, resolve disputes, and respond to feedback about our services. The lawful basis is performance of a contract and our legitimate interests in managing our business and improving our services.
Business administration and record keeping. We keep records such as invoices, transaction history and booking details for accounting, auditing and business management purposes. The lawful bases are legal obligation and our legitimate interests in maintaining proper records.
Legal and regulatory compliance. We may process your data where necessary to comply with applicable laws, regulations, tax requirements, or lawful requests from authorities. The lawful basis is legal obligation.
Marketing communications. We may use your contact details to send you limited information about similar services that we believe may be of interest to you, where permitted by law. The lawful basis is our legitimate interests in promoting our services. You can object to this at any time.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements.
Enquiry and quote information that does not lead to a booking may be retained for a limited period to respond to follow-up questions and to monitor demand for our services.
Booking and transaction records, including your contact details and details of services provided, are typically kept for a number of years to comply with tax and accounting obligations and to allow us to respond to any queries relating to previous work.
Marketing-related data will be kept while you remain an active customer or until you object to or opt out of marketing communications, after which it will be restricted or deleted, unless we need to retain certain information to respect your preferences.
When we no longer need personal data, we will either securely delete it or irreversibly anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We do not sell your personal data. We may share your information with trusted third parties where necessary for the operation of our services or to comply with legal obligations.
Service providers acting as data processors may assist us with functions such as payment processing, accounting support, customer communication tools, data storage and IT services. These providers are only allowed to process your data on our instructions and must provide appropriate security measures.
Professional advisers including accountants or legal advisers may receive limited personal data where it is necessary for advice, compliance or dispute resolution.
Public authorities or law enforcement bodies may receive personal data if we are legally required to disclose it or if it is necessary to protect our rights or the rights of others.
If any transfer of personal data involves a destination outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection mechanisms, in line with data protection laws.
Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include restricting access to personal data to personnel and service providers who need it for legitimate business purposes, using secure storage systems, and keeping our procedures under review to reduce risks.
Your Data Protection Rights
Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
Right to rectification. You have the right to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis to retain it.
Right to restriction of processing. You can ask us to limit the processing of your personal data in specific situations, such as while we are considering a request for rectification or objection.
Right to data portability. For data that you have provided to us and that we process by automated means based on consent or contract, you may request a copy in a commonly used format or ask us to transmit it to another controller where technically feasible.
Right to object. You have the right to object at any time to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will stop processing your data for that purpose.
Right to withdraw consent. Where we rely on consent as a legal basis for processing, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Children
Our services are not targeted at children, and we do not knowingly collect personal data from individuals under the age of 18 except where necessary for service delivery and with appropriate authority. If we discover that we have collected data from a child without proper authorisation, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle personal data.
