Man With Van Manorpark Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Manorpark provides moving, transport, collection, and related services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. Where these terms refer to “we,” “us,” or “our,” they refer to the service provider operating under the Man With Van Manorpark name. Where they refer to “you” or “the customer,” they refer to the person, business, or organisation placing the booking.

These terms are intended to be fair and transparent and to reflect standard UK service requirements. They apply to domestic and commercial removals, single-item moves, collection and delivery jobs, furniture transport, and similar van-based services. They also apply where additional labour, loading support, or waiting time is supplied as part of the agreed service. By proceeding with a booking, you confirm that you have the authority to accept these terms on behalf of all persons involved in the booking.

Any reference to a Man With Van service includes the vehicle, driver, and any agreed helpers or equipment provided for the job. The exact scope of work will depend on the details supplied at the time of booking and the written or recorded confirmation issued afterwards. If any inconsistency arises between a quote, a booking confirmation, and these terms, the latest written confirmation shall take priority unless otherwise required by law.

Booking Process

All bookings are subject to availability and acceptance by us. A booking enquiry does not create a binding contract until we confirm the service and, where required, receive any deposit or advance payment. When requesting a quote, you must provide accurate information about the items, access conditions, collection and delivery addresses, parking restrictions, property type, floor levels, and any special handling requirements. If the information provided is incomplete or inaccurate, the quote may change, the timing may be affected, or the booking may be cancelled.

The customer is responsible for ensuring that the service requested is suitable for a Man With Van Manorpark operation. This includes confirming that items can be moved safely, legally, and within the vehicle size, weight, and access limitations agreed. Where the job requires lifting equipment, specialist handling, dismantling, assembly, or multiple trips, this must be disclosed in advance. We reserve the right to refuse any item or task that is unsafe, unlawful, or beyond the agreed service scope.

Once a booking is accepted, we will provide a confirmation setting out the date, approximate time, service type, and any agreed price or pricing method. The customer should review the confirmation promptly and notify us of any errors. Any changes requested after confirmation may be treated as a new instruction and may incur additional charges. We may also revise the booking if unforeseen circumstances affect the planned route, vehicle availability, weather, or operational capacity.

Payments

Unless otherwise agreed in writing, payment is due on completion of the service or in accordance with the invoice issued. We may require a deposit, upfront payment, or staged payment for larger bookings, long-distance work, weekend services, or jobs involving third-party costs. Accepted payment methods will be communicated during the booking process. The customer must ensure that payment can be made by the agreed method and that any bank transfer details are used correctly.

All prices are quoted in pounds sterling unless stated otherwise. Quotations may be based on hourly rates, fixed fees, mileage, volume, labour time, waiting time, parking charges, congestion-related costs, or a combination of these factors. If the service takes longer than estimated because of access issues, inaccurate descriptions, delays, or additional work requested by the customer, extra charges may apply. Where applicable, invoices must be paid in full without deduction or set-off unless required by law.

We reserve the right to charge for reasonable costs arising from failed payment, including administrative fees, bank charges, and recovery costs permitted by law. If payment is not received on time, we may suspend future services, withhold completion documentation, or take lawful recovery action. Any dispute about an invoice must be raised as soon as reasonably possible and should not delay payment of any undisputed amount.

Cancellations and Amendments

If you need to cancel or change a booking, you should notify us as early as possible. Cancellations made sufficiently in advance may not incur a charge, depending on the notice given and whether costs have already been incurred. For example, where a vehicle has been reserved, staff scheduled, or third-party arrangements made, a cancellation fee may apply to reflect our losses. The precise amount, if any, will depend on the circumstances and any prior agreement.

If the customer is not present at the agreed time, cannot provide access, or fails to make the goods available for collection within a reasonable period, the booking may be treated as a late cancellation or failed attendance. In such cases, waiting time, return travel, and other consequential costs may be chargeable. We may also reschedule the job at our discretion, subject to availability and additional costs.

If we need to cancel or amend the service due to operational reasons, vehicle breakdown, staff unavailability, safety concerns, or events beyond our reasonable control, we will aim to notify you as soon as practicable and offer an alternative date or a refund of any prepaid amounts for the affected portion of the service. We will not be liable for indirect losses caused by a cancellation or delay, except where such liability cannot legally be excluded.

Service Scope and Customer Responsibilities

The customer must ensure that all items are ready for loading at the agreed time unless our quote expressly includes packing, dismantling, or preparatory work. Goods should be securely packed, labelled where necessary, and protected for transit. Fragile items, valuables, loose contents, and items requiring special handling should be clearly identified in advance. We are not responsible for damage caused by poor packing, unsuitable containers, pre-existing weakness, or inherent defects in the items moved.

You must also obtain any permissions needed for access, parking, entry to private property, use of lifts, or loading/unloading restrictions. Any fines, penalties, or charges arising from the customer’s failure to obtain such permissions will be the customer’s responsibility, unless caused by our negligence. Where keys, codes, permits, or authorisations are required, you must ensure they are available at the time of service.

Liability

We will carry out the service with reasonable care and skill. If we fail to do so, you may be entitled to a remedy under UK consumer law or other applicable law. Our liability for loss or damage will be assessed on the facts of each case and may be limited to the direct loss actually suffered, subject to any mandatory rights you may have. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

Our liability is limited where loss or damage arises from matters outside our control, including but not limited to inaccurate information provided by the customer, unsuitable access, unavoidably rough road conditions, weather-related impacts, delays caused by third parties, or defects in the goods themselves. We are not liable for loss of profit, business interruption, loss of opportunity, or other indirect or consequential losses, to the fullest extent permitted by law.

Any claim for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. You should not dispose of damaged items or packaging before we have had a reasonable opportunity to inspect them or request evidence. Photos, invoices, repair estimates, and other supporting documents may be required. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available.

Waste Regulations

Where the service includes disposal, removal of unwanted items, clearance work, or transport to a waste facility, both parties must comply with applicable UK waste legislation and duty of care requirements. We will only remove waste that is lawfully permitted under the booking and that can be transported safely. The customer must accurately describe all items to be removed and must not include hazardous, illegal, contaminated, or prohibited materials unless we have expressly agreed to handle them and are legally permitted to do so.

The customer confirms that any waste presented for collection is theirs to transfer or that they have lawful authority to arrange its removal. You must not ask us to dispose of items that could be classed as controlled waste, clinical waste, asbestos, chemicals, batteries, oils, paints, gas cylinders, or other restricted substances unless prior written agreement and lawful disposal arrangements are in place. If undeclared prohibited waste is discovered, we may refuse collection, charge additional costs, or terminate the service where necessary.

Where required, waste transfer notes, receipts, or other records may be produced in connection with lawful disposal. The customer agrees to provide accurate information needed for compliance and to cooperate with any lawful inspections or operational checks. Any costs, fines, claims, or liabilities arising from the customer’s incorrect description of waste, unlawful disposal requests, or breach of waste law shall be the customer’s responsibility, except where caused by our own breach of duty.

Delays, Access, and Force Majeure

We will use reasonable efforts to attend at the agreed time, but arrival times are estimates unless expressly guaranteed in writing. Delays may occur due to traffic, road closures, accidents, weather, mechanical issues, or other events outside our reasonable control. We shall not be responsible for losses caused by such delays where we have taken reasonable steps to minimise disruption.

If access is restricted or unsafe, we may modify the service, request further assistance, or refuse to proceed until the issue is resolved. Additional waiting time, extra labour, or repeated attendance may be chargeable. If the customer asks us to continue in circumstances that are unsafe or likely to cause damage, we may decline and this will not be treated as a breach by us.

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including extreme weather, fire, flood, civil disturbance, industrial action, government restrictions, or sudden unavailability of essential transport resources. In such cases, our obligations will be suspended for the duration of the event to the extent affected.

Property, Title, and Uncollected Items

The customer warrants that they have the right to instruct us to handle the items provided for transport or disposal. Title to goods remains with the customer unless and until lawful transfer takes place under a separate written agreement. If items are left with us after completion due to failed collection, refusal to accept delivery, or unclear instructions, we may charge storage, redelivery, or disposal costs where permitted by law and reasonable in the circumstances.

We are not responsible for determining ownership disputes between third parties. If any person claims an interest in the goods, the customer must resolve that dispute before the service proceeds. We may suspend performance where ownership, authority, or legality is unclear. Any item left behind by mistake should be reported promptly so that we can consider recovery arrangements, subject to practicality and any additional charges.

General Terms

We may assign or subcontract any part of the service where reasonably necessary, provided the standard of service is not materially reduced. The customer may not assign the benefit of the booking without our consent. If any term of these Terms and Conditions is found unenforceable, the remaining terms will continue in full force and effect. No failure or delay by us in enforcing a right shall operate as a waiver of that right.

These Terms and Conditions form the entire agreement between the parties regarding the booked service, except where amended in writing or required by law. Any notice or communication relating to the service should be made using the contact channel agreed at booking. The customer agrees that any personal data provided will be used only for service administration, lawful business purposes, and record-keeping in accordance with applicable data protection law.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory law provides otherwise. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires a different forum or where another jurisdiction must apply by law.

By confirming a booking with Man With Van Manorpark, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of them, you should not proceed with the booking. These terms are intended to support a clear, lawful, and efficient service relationship for both parties.