Man With Van Manorpark Terms and Conditions

These Terms and Conditions apply to all services provided by Man With Van Manorpark (“we”, “us”, “our”) and set out the basis on which our moving, delivery, collection, and related van services are supplied to customers (“you”, “your”). By making a booking, confirming a quotation, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before proceeding with any man with van Manorpark booking, as they explain how orders are accepted, how payments are handled, when cancellations may apply, and what responsibilities both parties have during a job.

These terms are intended for consumer and business customers using our Man With Van Manorpark service within the United Kingdom. They are written to be practical and fair, while also reflecting the legal obligations that may apply to transport, loading, property handling, and waste removal where relevant. Nothing in these terms is intended to remove or limit any rights you may have under applicable law that cannot legally be excluded.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue to apply. We may update these terms from time to time, and the version in force at the time of your booking will normally apply to that booking unless a different version is expressly agreed in writing. The use of headings is for convenience only and does not affect interpretation.

1. Booking Process

A booking with Man With Van Manorpark is only confirmed once we have accepted your request and, where applicable, received any deposit or prepayment required by us. An enquiry, quote, estimate, or price indication does not in itself create a binding booking. We may ask for information needed to complete the job safely and efficiently, including the collection and delivery addresses, item list, access details, parking restrictions, preferred dates and times, and any special handling requirements.

You are responsible for ensuring that all information provided is complete and accurate. If the description of the job changes after acceptance, including the number of items, the estimated time, the amount of labour required, the need for stairs, lifts, waiting time, or additional stops, we may revise the price, adjust the schedule, or decline to continue if the revised work is materially different from what was agreed. For any Man With Van Manorpark service, accuracy at the time of booking helps avoid delay and unexpected charges.

We aim to arrive within the agreed time window, but all times are estimates unless we have expressly agreed a fixed appointment. Delays may occur due to traffic, weather, access issues, previous jobs running over, breakdowns, or circumstances beyond our reasonable control. If we believe we will be significantly delayed, we will use reasonable efforts to notify you. You must ensure that someone authorised to release, receive, or sign for goods is available at the relevant location unless otherwise agreed.

We may refuse or cancel a booking where the job would be unsafe, unlawful, or beyond the scope of our normal service. This includes, without limitation, situations involving excessive weight, dangerous goods, restricted access without prior notice, infestation, unhygienic conditions, or items requiring specialist handling not previously disclosed. A confirmed man and van Manorpark appointment may also be refused if we reasonably suspect fraud, non-payment risk, or misuse of our services.

2. Payments and Charges

Unless we have agreed otherwise in writing, our charges are calculated according to the quotation issued at the time of booking, based on the information you provide. Quotes may be fixed or estimated. If an estimate is given, the final amount may be adjusted to reflect actual time, labour, mileage, waiting time, congestion, parking costs, tolls, ferry charges, congestion charges, additional loading or unloading, and any other costs that were not included in the original estimate but are necessary to complete the service.

Payment is due in full on completion of the job unless we have agreed different terms in advance. We may require a deposit, part-payment, or full prepayment for certain bookings, especially for high-value, time-sensitive, or last-minute work. Accepted payment methods may vary and may be confirmed at booking. If a payment fails, is reversed, or is later charged back without proper reason, you will remain liable for the outstanding amount and any reasonable costs we incur in recovering it.

If your booking includes waiting time beyond the agreed loading or unloading period, we may charge additional fees. Likewise, if we are unable to begin or complete the job because you or another responsible person is not available, because access is blocked, or because the goods are not ready, we may charge a call-out fee or waiting-time fee as applicable. Any extra work requested on the day may be accepted at our discretion and may be charged separately.

You agree that any estimate or quote may be withdrawn if incorrect information was provided, if the job changes, or if we discover that the scope is materially different from what was described. All prices are stated inclusive or exclusive of VAT as indicated at the time of quotation. Where VAT applies, it will be shown accordingly. If you are a business customer, you are responsible for providing any correct billing information requested for invoice preparation.

3. Cancellations, Rescheduling, and Customer Delays

You may cancel or reschedule a booking by giving notice as early as possible. The amount of any cancellation charge will depend on how much notice is given, whether we have already allocated staff and vehicle time, whether third-party costs have been incurred, and whether the job has already commenced. If a cancellation is made close to the appointment time, or if we have already arrived at the collection point, you may be charged a reasonable cancellation fee to cover lost time and costs.

If you are not ready at the agreed time, or if access is unavailable, we may wait for a reasonable period, but we are not obliged to do so indefinitely. Additional waiting time may be charged. If the delay is substantial, we may treat the booking as cancelled by you and charge an appropriate fee. For a Man With Van Manorpark move, repeated delays can disrupt other bookings, so we ask that access, keys, and paperwork are arranged beforehand.

We may cancel or reschedule a booking if we are unable to provide the service due to events outside our control, including severe weather, road closures, accidents, vehicle breakdown, staff illness, or legal restrictions. In such cases, we will use reasonable efforts to rearrange the service. If we must cancel before starting work, any prepaid amount for work not performed will normally be refunded, subject to deductions for non-recoverable third-party costs where lawful and reasonable.

4. Liability, Risk, and Property Handling

We will take reasonable care when handling your goods, property, and premises. However, unless otherwise agreed in writing, you remain responsible for ensuring that items are suitably packed, protected, and prepared for transport. We are not responsible for defects in pre-existing packaging, unsuitable assembly, fragile contents not properly secured, or damage caused by items that were already unstable or damaged before we handled them. In particular, you should make sure that drawers are emptied if necessary, appliances are disconnected by a competent person, and delicate items are labelled clearly.

Our liability for loss or damage caused by our negligence is limited to the repair or replacement value of the affected item up to a reasonable amount, and we will not be liable for indirect or consequential losses such as loss of profits, business interruption, emotional distress, or missed deadlines, except where such limitation is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

You are responsible for securing or removing items of special value before the job starts unless we have agreed in advance to handle them. This includes cash, jewellery, documents, electronics, passports, and other high-value or sensitive items. If you ask us to move such items, you do so at your own risk unless we have expressly accepted a higher level of responsibility in writing. Please note that man with van Manorpark services are typically for standard domestic and commercial transport, not specialist insured transport unless specifically arranged.

Any claim for loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable time after the service is completed or after the issue is discovered. You should provide evidence, including photographs if available, and allow us a fair opportunity to inspect the item and investigate the circumstances. Failure to notify us promptly may affect our ability to assess the claim and may reduce or remove any remedy where this is lawful.

5. Waste Removal and Environmental Regulations

Where our service includes removal, disposal, clearance, or transport of unwanted items, you must tell us in advance exactly what is to be taken away. We only accept waste and discarded items that we are legally permitted to carry and dispose of. You must not include hazardous substances, clinical waste, asbestos, chemicals, gas cylinders, batteries requiring special treatment, oil, fuel, sharps, or any items subject to specific licensing or specialist disposal requirements unless we have expressly agreed to handle them and confirmed that lawful arrangements are in place.

You acknowledge that waste transfer and disposal are subject to UK environmental rules, and that items handed over for disposal must be accurately described. If waste is mixed, contaminated, or incorrectly declared, additional charges may apply, and we may refuse to carry it. You agree to cooperate with any reasonable request for information needed to meet regulatory duties, including confirming the source, type, and destination of the waste. If we issue waste transfer documentation, you must ensure the details you provide are correct.

If we are engaged to remove waste from your premises, you remain responsible for ensuring that the waste is lawful to remove and that you have the right to authorise its removal. We are not liable for fines, penalties, or regulatory consequences arising from inaccurate descriptions, unlawful disposal requests, or the inclusion of prohibited items that were not disclosed. Where necessary, we may refuse any item or suspend the service if we believe it would breach environmental or transport law.

6. Customer Obligations

You must ensure that the route from the access point to the items is reasonably clear and safe. Floors, stairs, and pathways should be free from obstructions where possible. If parking permits, loading permissions, gate codes, keys, or other access arrangements are required, you must provide them in good time. Any failure to do so may result in delay, extra charges, or cancellation. You are also responsible for checking that items will fit through doors, corridors, lifts, stairwells, and vehicle access points unless you have asked us to assess the route in advance.

You must not ask us to carry out work that is illegal, unsafe, or beyond our competence. If we believe a task is unsafe, we may stop work immediately. We may also refuse to move items that are excessively heavy, poorly packaged, or liable to cause damage to property, the vehicle, or persons. If you instruct us to proceed despite our warnings, any resulting risk may remain with you to the extent permitted by law.

Where we provide loading or unloading assistance, you must give clear instructions and ensure someone is available to confirm what is to be moved. We are not responsible for misdelivery caused by unclear labelling, incorrect instructions, or a failure to distinguish between items that should be removed and items that should remain. Our team may, for safety reasons, decline to disassemble, install, or reconnect appliances unless this has been agreed in advance.

7. Complaints and Disputes

If you are unhappy with any aspect of the service, please tell us as soon as possible so we can review the matter. We may ask for supporting information, photos, or documents. We will consider complaints fairly and within a reasonable time. Where appropriate, we may offer to inspect an item, correct an issue, provide a partial refund, or propose another reasonable remedy, depending on the facts and your rights under law.

Any dispute should first be raised directly with us in good faith. If we are unable to resolve it informally, the parties may seek to resolve the matter through negotiation, mediation, or other lawful means. Nothing in these terms prevents either party from pursuing a claim in the courts where appropriate. Each party agrees to act reasonably and to take steps to reduce loss where possible.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales unless another part of the United Kingdom law applies mandatorily to your booking. The courts of England and Wales shall have non-exclusive jurisdiction, meaning that claims may also be brought in another UK court where required by law.

By using our Man With Van Manorpark services, you acknowledge that you have read, understood, and agreed to these terms. They are intended to set clear expectations for a professional moving service, including how bookings are accepted, how payments are calculated, when cancellations may apply, and how liability is managed. They also reflect the legal obligations involved in transport and waste handling, helping to ensure that every Man With Van Manorpark service is carried out fairly, safely, and lawfully.