Privacy Policy - Man With Van Manorpark

This Privacy Policy explains how Man With Van Manorpark collects, uses, stores, shares, and protects personal data when providing removal, delivery, transport, and related services. It applies to all Man With Van Manorpark customers in the area, including individuals and businesses who request a quote, make a booking, communicate with us, or otherwise use our services.

1. Who We Are

Man With Van Manorpark is a moving and transport service provider. For the purposes of UK data protection law, we act as the data controller for personal data that we decide to collect and use in connection with our services. This means we determine why and how your personal information is processed.

2. Personal Data We Collect

We collect only the data necessary to deliver our services, manage customer relationships, and meet legal obligations. The types of information we may collect include:

Identity data such as your name and title.
Contact data such as your phone number, email address, and service address.
Booking and service data such as move dates, item descriptions, access details, property type, and delivery instructions.
Payment data such as billing details, payment status, and transaction references. We do not retain full card details where payment is handled by a secure payment provider.
Communication data including emails, messages, call notes, and complaint records.
Technical data where relevant, such as IP address or device information if you interact with our online systems.
Special category data only where absolutely necessary and where you voluntarily provide it, for example if it is needed to support access requirements. We will process this data only with a valid lawful basis and additional safeguards.

We do not intentionally collect more data than needed, and we ask customers to avoid sharing unnecessary sensitive information.

3. How We Use Your Data

We use personal data for the following purposes:

to provide quotes and schedule services;
to perform moving, collection, and delivery services;
to manage payments, invoices, and receipts;
to communicate with you about bookings, changes, delays, or service updates;
to handle customer service, complaints, and feedback;
to maintain records for accounting, insurance, and legal purposes;
to protect against fraud, misuse, and security incidents;
to improve our operations and service quality.

We process personal data in a fair and transparent way, and we only use it for specific, legitimate purposes.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on one or more lawful bases to process personal data. These include:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes preparing quotes, confirming bookings, moving your items, arranging delivery, and handling payment.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided your rights do not override those interests. Examples include service administration, improving operations, maintaining security, preventing fraud, and keeping business records.

Legal Obligation

We may process and retain certain data to comply with legal duties, including tax, accounting, insurance, and regulatory requirements.

Consent

Where consent is required, such as for optional marketing or certain sensitive processing, we will ask for your clear permission. You can withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Data

We may share personal data with trusted third parties only where necessary for the operation of our business and delivery of services. These may include:

Payment processors that handle secure transactions;
IT and software providers that support booking, email, storage, and administration systems;
Accountants and professional advisers for financial and legal compliance;
Insurance providers where required to manage claims or incidents;
Subcontractors or service partners who assist with transport or delivery tasks;
Authorities or regulators if disclosure is required by law.

All processors and service providers are required to handle data securely, use it only on our instructions, and comply with data protection law. We do not sell personal data.

6. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected and to meet legal, accounting, or insurance obligations. Retention periods depend on the type of record and the reason for keeping it.

Booking and service records may be retained for a reasonable period after the service is completed to manage queries, disputes, or claims.
Financial and tax records are retained for the period required by law.
Communication records are kept for as long as needed to resolve issues and maintain business records.
Marketing preferences are kept until you object, unsubscribe, or withdraw consent.

When data is no longer needed, we delete it securely or anonymise it so that it can no longer identify you.

7. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and careful management of third-party systems. While no system can be guaranteed completely secure, we work to maintain a high standard of protection.

8. Your Rights

Under data protection law, you have several rights in relation to your personal data. These include:

Right of access - you can ask for a copy of the personal data we hold about you;
Right to rectification - you can request correction of inaccurate or incomplete data;
Right to erasure - you can ask us to delete your data where legally possible;
Right to restriction - you can request that we limit how we use your data in certain circumstances;
Right to object - you can object to processing based on legitimate interests or direct marketing;
Right to data portability - you can ask for data you provided to be transferred in a usable format where applicable;
Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

These rights are not absolute and may be subject to legal exceptions. If you make a request, we may need to verify your identity before responding.

9. Children’s Data

Our services are intended for adults and business customers arranging transport or removals. We do not knowingly collect personal data from children for marketing or service delivery purposes. If we become aware that we have processed children’s data inappropriately, we will take steps to delete it where required.

10. International Transfers

Where any service provider stores or processes data outside the UK, we will ensure appropriate safeguards are in place. These safeguards may include adequacy regulations, standard contractual clauses, or equivalent protections required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any changes will apply from the date they are published. We encourage customers to review this policy periodically so they remain informed about how their data is used.

12. Summary of Our Commitment

Man With Van Manorpark is committed to handling personal data responsibly, lawfully, and transparently. We collect only the information needed to provide moving and transport services, rely on valid lawful bases for processing, retain data only for as long as necessary, and use trusted processors with appropriate safeguards. We respect your rights and aim to ensure that all customers in the area can use our services with confidence and trust.