Privacy Policy - Man With Van Manorpark

This Privacy Policy explains how Man With Van Manorpark collects, uses, stores, shares, and protects personal data in connection with our services. It applies to all Man With Van Manorpark customers in the area, including individuals and businesses who request, book, receive, or enquire about our removal and transport services. We are committed to handling personal data fairly, lawfully, and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Man With Van Manorpark provides moving, loading, transport, delivery, and related logistical services. For the purposes of data protection law, we act as the data controller when we determine how and why personal data is processed. This means we are responsible for ensuring that your information is used in a way that respects your rights and complies with applicable law.

2. Information We Collect

We may collect and process the following categories of personal data:

Identity information such as your name, title, and, where necessary, business name.
Contact details such as your address, email address, and telephone number.
Booking and service details including service dates, collection and delivery locations, inventory information, access details, and special handling requirements.
Payment and billing information such as transaction records and invoicing details. We do not keep full payment card details where these are processed securely by a payment provider.
Communication records including messages, notes, and enquiries made before, during, and after a service.
Technical data such as IP address, browser type, device information, and basic usage data if you interact with our digital systems.
Feedback and complaint information that you choose to provide.

We do not intentionally collect special category data unless it is necessary and you have provided it in a lawful manner, for example where access needs or medical-related handling instructions are volunteered by you and are relevant to service performance.

3. How We Use Your Personal Data

We use personal data to provide and manage our services effectively. This may include:

Responding to enquiries and preparing quotes.
Arranging and delivering removal or transport services.
Managing bookings, scheduling, and operational planning.
Processing payments, issuing invoices, and maintaining financial records.
Communicating about service updates, changes, or issues.
Handling complaints, claims, and dispute resolution.
Meeting legal, tax, accounting, and insurance obligations.
Improving our service quality, security, and customer experience.

We only use personal data for the purposes for which it was collected, unless we reasonably believe we need to use it for a compatible purpose or where law permits otherwise.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Depending on the circumstances, we rely on the following bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes taking bookings, carrying out moving services, providing quotes at your request, and managing payment or delivery arrangements.

Legal Obligation

We may process personal data when necessary to comply with legal requirements, such as tax rules, accounting obligations, record-keeping duties, or responding to lawful requests from authorities.

Legitimate Interests

We may process data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include managing our business operations, preventing fraud, maintaining service records, improving efficiency, and defending legal claims. We always consider whether our use of data is fair and proportionate.

Consent

Where required, we rely on your consent. For example, this may apply to optional communications or the use of certain non-essential technologies. You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Processors

We do not sell personal data. However, we may share information with trusted third parties where necessary for service delivery, legal compliance, or business administration. These parties act either as independent controllers or as processors acting on our instructions.

Examples of processors may include:

IT and hosting providers that store or secure business systems.
Payment processing providers that handle transactions securely.
Accounting and bookkeeping providers that support financial administration.
Customer communication tools used to manage enquiries and booking records.
Insurance or claims handlers where needed to assess incidents or loss.

Where processors are used, we require them to take appropriate technical and organisational measures to protect personal data and to process it only for the agreed purpose. We may also share data with professional advisers, legal bodies, or public authorities where required or permitted by law.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, and reporting requirements. Retention periods depend on the type of data and the reason for processing.

Booking and service records are generally kept for a period that supports service management, dispute resolution, and business administration.
Financial and invoicing records are retained in line with tax and accounting obligations.
Correspondence and complaint records may be kept for as long as needed to deal with the matter and protect our legal position.
Technical logs are retained only for security, troubleshooting, and operational purposes.

When data is no longer needed, it is securely deleted, anonymised, or otherwise disposed of in a safe and appropriate manner.

7. Your Rights

You have rights under data protection law in relation to your personal data. These may include:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to ask us to correct inaccurate or incomplete data.
Right to erasure — to request deletion of your data in certain circumstances.
Right to restriction — to ask us to limit processing in certain situations.
Right to object — to object to processing based on legitimate interests.
Right to data portability — to receive certain data in a structured, commonly used format where applicable.
Right to withdraw consent — where processing is based on consent.

To exercise your rights, you may make a request using the appropriate channels made available by our business. We may need to verify your identity before responding. We aim to respond within the time limits required by law.

8. Security of Your Data

We use reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff awareness, and limited data sharing. While no system can be guaranteed completely secure, we take the protection of your information seriously and review safeguards regularly.

9. International Transfers

If any personal data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with applicable data protection law. This may include adequacy regulations, standard contractual clauses, or other legally approved transfer mechanisms.

10. Children

Our services are not directed to children, and we do not knowingly collect personal data from children unless it is provided by an adult customer as part of a lawful booking or service arrangement. If we become aware that data has been collected inappropriately, we will take steps to delete it where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business operations, or data handling practices. The latest version will apply to your use of our services. We encourage customers to review this policy periodically to understand how their data is protected.

12. Summary of Our Commitment

At Man With Van Manorpark, we aim to handle personal data responsibly, securely, and transparently. We collect only the information needed to provide our services, use it for clear and lawful purposes, and retain it only for as long as necessary. We also work with trusted processors who are required to safeguard your information. If you are a customer in the area, this policy explains how your information is treated when you use our services.

We are committed to respecting your privacy and protecting your personal data.